Customer Service
Frequently Asked Questions
Many of your questions or concerns might already have an answer. Check the FAQ page to see if we got you covered.
Order & Shipment Status
During the order fulfillment and shipment process you will receive notifications, according to your preferences, regarding the shipment of your order. You should receive a notification when a Shipper Tracking Number is created, when your order ships from a warehouse or fulfillment center, and when it is delivered. Using the Shipper Tracking Number you have the ability to monitor the shipment on the carrier's website.
Shipping & Handling
You will receive a shipment notification when your order has been picked, packed, verified, labeled, and sent to a shipper. The duration of your shipment will depend on the shipment method chosen during checkout. When you receive your order, be sure to carefully review the package for damage. If it's damaged let the carrier know.
Shipping Exceptions
Shipments to Hawaii, Alaska, or other US Territories and Military Bases do not qualify for free shipping and may require extra time to arrive. Currently we only offer shipments to US and US Territory addresses.
Exchanges
We strive to provide a breadth of products you will enjoy and love. But we all have different flavor profiles. If you are no longer interested or satisfied with a product you purchased and the product was purchased within 30 days and is unopened and you'd like to exchange for another product, then contact us to initiate an exchange request. You pay the shipping of returned products and shipment of exchanged products. Free, samples, promotional, or discontinued products cannot be exchanged.
Refunds
We strive to offer quality products that enhance your meals. But sometimes we don't get it right. If you are no longer interested or satisfied with a product you purchased and the product was purchased within 30 days and is unopened and you desire a refund to the same method of payment, then contact us to initiate a refund request. Refunds only cover the cost of products and tax. You pay all shipping costs. Free, samples, promotional, or discontinued products cannot be returned.
