Customer Service
Frequently Asked Questions
Many of your questions or concerns might already have an answer. Check the FAQ Page to see if we've got you covered.
Order & Shipment Status
During the order fulfillment and shipment process, you will receive notifications, according to your preferences, regarding the shipment of your order. You should receive a notification when a Shipper Tracking Number is created, when your order ships from a warehouse or fulfillment center, and when it is delivered. Using the Shipper Tracking Number, you have the ability to monitor the shipment on the carrier's website.
Shipping & Handling
You will receive a shipment notification when your order has been picked, packed, verified, labeled, and sent to a shipper. The duration of your shipment will depend on the shipment method chosen during checkout. When you receive your order, be sure to carefully review the package for damage. If the package was damaged let the carrier know.
Shipping Exceptions
Shipments to Hawaii, Alaska, or other US Territories and Military Bases do not qualify for free shipping and may take extra time to arrive. Currently we offer shipments to only US and US Territory addresses.
Returns
We strive to offer quality products that enhance your meals. But we all have different flavor profiles. If you are not satisfied with a product you purchased, and the product was purchased within the past 30 days, please contact Customer Service with your order number for instructions. Unopened products may be eligible for a refund to the original payment method. Opened products may be eligible for store credit so you can enjoy a different flavor. Store credits and refunds are issued for only the purchase price of the product plus any applicable sales tax.
