Welcome to Tradition Spice Company (“we,” “our,” “us”). By accessing or using our website, traditionspice.com (the “Site”), including any community forums or discussion boards hosted on the Site (the "Community Forum"), you agree to comply with and be bound by the following Terms and Conditions (“Terms”).  We reserve the right to modify or update these Terms at any time.  Review them periodically.  If you do not agree to these Terms, please do not use the Site.

1. General Information

Tradition Spice Company offers a wide variety of herbs, spices, and seasonings for sale to customers. These products are available for purchase through our e-commerce platform as well as other marketplaces and retail channels.  We also host a Community Forum where users can share experiences, ask questions, and discuss topics related to our products.

2. Products and Availability

While we make every effort to provide accurate and up-to-date information on our products, availability may vary. All product descriptions, images, and prices are subject to change without notice. We do not guarantee the availability of any item listed on the Site and reserve the right to limit quantities or refuse orders at our discretion.

3. Community Forum Use

The Community Forum is a place for users to interact, exchange ideas, and discuss topics related to herbs, spices, and seasonings. By using the Community Forum, you agree to the following guidelines:

• Respectful Communication: Be courteous and respectful toward others. Discriminatory, offensive, or harmful language will not be tolerated.
• No Spam or Advertising: Do not use the Community Forum to post unsolicited advertising or spam.  Advertisements may be removed.
• Stay On-Topic: Discussions should relate to the products and articles found on the Site as well as discussions related to cooking with spices, cooking experiences, or otherwise discussions pertinent to the Tradition Spice community. Off-topic posts may be removed.
• Content Ownership: You retain ownership of the content you post, but by submitting content to the Community Forum, you grant Tradition Spice Company a worldwide, royalty-free license to use, display, and distribute your content in connection with the operation and promotion of the Site.
• No Harassment or Abuse: Harassment, threats, or abusive behavior toward other community members or the Tradition Spice Company team will result in immediate removal from the forum.
• Privacy: Do not post personal information about yourself or others, such as addresses, phone numbers, or email addresses, to protect your privacy and the privacy of others.

4. Moderation

We reserve the right to moderate the Community Forum and remove any posts that violate these Terms. If you notice inappropriate or harmful content, please report it to us. We will take appropriate action, which may include issuing warnings, suspending, or banning community members from the forum.

5. Order Process and Acceptance

When you place an order on our Site, you are making an offer to purchase products. Your order is subject to our acceptance. We will send an order confirmation communication once your order has been received, and a shipping confirmation once it has been processed and shipped. We reserve the right to cancel or refuse any order at any time, including if the product is out of stock or there are errors in the product information.

6. Pricing and Payment

All prices are listed in United States Dollar ("USD") and are exclusive of taxes, shipping, and handling charges. Taxes will be calculated and added at checkout based on your location. We accept payments through various methods, including credit cards, debit cards, and other online payment systems. You must provide valid payment information and agree to pay for all charges incurred for your order. Payment is processed securely via our payment provider.

7. Shipping and Delivery

We offer shipping within the United States. Shipping fees will be calculated based on your location and the items in your order. Delivery times are estimates and are not guaranteed. We are not responsible for any delays caused by third-party shipping carriers, customs procedures, or other factors beyond our control. Once your order has been shipped, we will provide you with tracking information if available.

8. Returns and Refunds

If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order to initiate a return. We accept returns for unopened products in their original condition. Refunds will be issued to the original payment method, minus any applicable restocking fees or shipping charges. Some products, such as perishable items, may not be eligible for returns.

9. Product Information and Allergens

We make every effort to ensure that our product information is accurate and up-to-date, including ingredient lists, allergen warnings, and nutritional information when applicable. However, we encourage you to carefully read labels, warnings, and directions provided with the products you purchase. If you have any allergies or specific health concerns, please consult with a healthcare professional before using our products.

10. Gift Cards

 Gift cards issued by Tradition Spice Company do not expire and carry no fees. Purchases are subject to the common restrictions and limits of cash-based financial products. Gift cards are redeemable only for eligible products sold by Tradition Spice Company and are not redeemable for cash except as required by law. Refunds for items purchased with a gift card will be issued back to a gift card. Gift cards are non-reloadable and may not be resold or exchanged. Tradition Spice Company is not responsible for lost, stolen, or unauthorized use of gift cards. We reserve the right to cancel or deactivate gift cards in cases of suspected fraud, misuse, or violation of applicable laws. Use of a gift card constitutes acceptance of these terms.

11. User Conduct

You agree to use the Site in compliance with all applicable laws and regulations. You may not use the Site for any unlawful purpose or to engage in any conduct that could damage, disable, or impair the Site or interfere with others' use of the Site. You may not attempt to access or alter our systems, data, or accounts in any unauthorized manner.

12. Intellectual Property

All content on the Site, including but not limited to text, images, logos, graphics, and product descriptions, is the property of Tradition Spice Company and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our prior written permission.

13. Limitation of Liability

To the fullest extent permitted by law, Tradition Spice Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or the products purchased through the Site. Our liability to you will be limited to the amount paid for the products in the relevant transaction.

14. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using the Site, you consent to the practices described in the Privacy Policy.

15. Third-Party Links

Our Site may contain links to third-party websites that are not operated or controlled by Tradition Spice Company. We are not responsible for the content, privacy practices, or actions of third-party sites. You should review the terms and conditions and privacy policies of any third-party website you visit.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be resolved in the courts of the State of Colorado.

17. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us.

By using our Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.